FFPCS Patient Advisory Council
At Fairfax Family Practice Centers (FFPCS), we are committed to providing the utmost in patient-centered care. As a recognized Patient-Centered Medical Home (PCMH) by the National Committee for Quality Assurance (NCQA), we believe a critical element of creating an exceptional patient experience is understanding what our patients want and expect from their primary care provider.
That’s why we established the FFPCS Patient Advisory Council.
Formed in 2011, the Patient Advisory Council gives patients and family members an active and participatory voice, while at the same time affording FFPCS a way to get feedback regarding patients’ and family members’ experiences. The Council is also a valuable sounding board for new initiatives or current issues.
The group is composed of roughly 12 people, including patients, community members, and FFPCS providers and administrators. Patients – both men and women of diverse backgrounds – are selected from amongst our clinical sites to ensure a wide and fair representation.
In an atmosphere of cooperation and teamwork, the council convenes quarterly to consider and provide a patient perspective on topics of importance to the FFPCS community.
Some recent examples include:
- Creating a framework to define types of patient visits – what constitutes a physical exam, vs. an urgent visit, vs. an acute visit? How should FFPCS effectively communicate that to our patients and the community?
- Exploring the meaning of an Accountable Care Organization (ACO) – what does it mean to patients and their families?
- Developing materials which help our patients determine when to seek after-hours medical care – how can we best educate patients and their families regarding when to consider a visit to the emergency room or urgent care facility, vs. scheduling a visit with their provider?
- Providing feedback on the FFPCS online patient portal, website, and other patient-facing communications – is it user-friendly, does it convey the right message, is it easy to understand?
- Evaluating and validating patient survey data – which results would we select for attention, how can we best use the data to improve patient experiences?
We are proud of the work done by members of the Patient Advisory Council. Their dedication and commitment to promoting and enhancing patient-centered care and patient experience for individuals and families across Northern Virginia provides tremendous value to the entire community.
For more information about the FFPCS Patient Advisory Council, please contact 703.391.2030